Strategic Plan
The 2023 Strategic Plan for the Bert Nash Community Mental Health Center
The strategic planning process is a means to provide all stakeholders, including people who work, volunteer, refer, receive, or pay for services, with a clear picture of current processes and goals the BNC will strive to achieve in the future. This strategic plan is a road map which has taken into consideration multiple factors, both internal and external, as well as feedback from multiple groups of community members who either influence or benefit from the services which are provided.
The BNC strategic planning process starts with a clearly stated mission statement (why we exist) and our values (beliefs which guide actions and decisions). These essential areas, developed by BNC team members and approved by the Governing Board of Directors, drive the strategic plan, which provides us with a vision for the future.
Excellence with People
Goals in this pillar address personnel related areas such as employee engagement and satisfaction, and effectiveness of recruitment and retention strategies.
Excellent Quality & Outcomes
Goals in this pillar address access, effectiveness, and efficiency of services provided as well as risk reduction and performance measurement and management, aka continuous quality and/or improvement.
Strategic Priorities
The BNC has chosen to develop an integrated strategic plan following the Five Pillars described by Quint Studer in his book Hardwiring Excellence. These Five Pillars include: Service, Quality, People, Growth, and Finance. In addition to the Pillars, the BNC strategic plan also integrates crucial factors relating to accessibility and cultural diversity plans.
Growth
Goals in this pillar address ways to grow volumes of persons served and/or types of services provided and/or locations for services provided.
Service Excellence
Goals in this pillar address persons served/customer satisfaction, service access, expectations of referral sources, payers, and other stakeholders.
Financial Excellence
Goals in this pillar address ways to improve the financial results and ensure long term viability of the organization, including both revenue and expense strategies as well as ensuring operational processes are in place to protect the organization in the future.
Background
The Bert Nash Center (BNC) is the designated community mental health center & the certified community behavioral health clinic (CCBHC) for Douglas County, KS.
The BNC was founded in 1950 in honor of Dr. Bert Nash, an educational psychologist at the University of Kansas and respected community leader. Today, the BNC is a licensed, comprehensive organization committed to providing research-based services to improve the lives of Douglas County residents. It serves as a safety-net and essential mental healthcare provider for children, families, and adults regardless of their ability to pay.
Strategic Goals
In consideration of all the information presented above, the BNC has developed the following strategic goals and plans to be implemented over the next three years (2022-2025).
The BNC was founded in 1950 in honor of Dr. Bert Nash, an educational psychologist at the University of Kansas and respected community leader. Today, the BNC is a licensed, comprehensive organization committed to providing research-based services to improve the lives of Douglas County residents. It serves as a safety-net and essential mental healthcare provider for children, families, and adults regardless of their ability to pay.
Priority Area #1
Excellence with People
Goal
Be the best place to work as evidenced by team member engagement, compensation, training and professional development, and a commitment to life outside of work.
Goal
Create a culture that advances inclusion, diversity, equity, and belonging inclusive of race, gender identity, faith/spirituality, ability, and sexual orientation as evidenced by a commitment to learning, teaching, and application of new knowledge and understanding.
Outline cultural enrichment opportunities to team members and develop processes to ensure supporter-base, board members, volunteers and team members are reflective of the community we serve. In addition, the key strategies focus on expanding access to service offerings to underrepresented communities, and to upgrade facilities and adaptive technology to better serve community and team members.
Strategy
Priority Area #2
Excellent Quality & Outcomes
Goal
Strengthen the health and wellbeing of the Douglas County community as evidenced by a commitment to whole-person, integrated healthcare and by addressing the impact of trauma and the social determinants of health.
Indicate specific measures to be achieved that will address the evolving needs of the community. Team members will be trained in trauma-specific practices, substance use and co-occurring disorders, performance quality management processes, and evidence-based practices specific to family systems.
Strategy
Priority Area #3
Service Excellence
Goal
Be the best place for care as evidenced by community satisfaction and timely access to care.
Priority Area #5
Growth
Goal
Transform BNC’s healthcare delivery system by committing to technology to support our team members and provide services to the community.
